Frequently Asked Questions (FAQ)

1. What is Elegance by Naz?
Elegance by Naz is a fashion brand offering a curated selection of ethnic wear, including Salwar suits, Kurti sets, and more, designed to blend tradition with contemporary style.

2. Do you ship internationally?
Yes, we ship worldwide. Delivery charges and shipping times will vary depending on your location.

3. How can I place an order?
You can place an order directly through our website by adding items to your cart and checking out. Alternatively, you can place your order via WhatsApp by selecting the Order via WhatsApp option at checkout.

4. How does the Order via WhatsApp process work?
After selecting your items and proceeding to checkout, you can choose to submit your order via WhatsApp. Our team will confirm your order over a phone call, and once confirmed, you can make the payment. Your order will then be processed and shipped.

5. What payment methods do you accept?
We accept payments via, UPI, Gpay and Bank Transfer. For WhatsApp orders, payment instructions will be provided after order confirmation.

6. Are delivery charges included in the product price?
No, delivery charges are not included in the product price. Shipping costs will be calculated based on your delivery location and will be added at checkout.

7. How long will it take to receive my order?
For domestic orders, delivery typically takes 3-10 working days, while international deliveries may take longer depending on the destination. You will receive tracking information once your order has been shipped.

8. Can I return or exchange an item?
We accept returns or exchanges only for items that are defective or damaged upon receipt. Please contact us within 7 days of receiving the product to initiate a return or exchange.

9. Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. Keep an eye on our website and social media for the latest offers. Discount codes can be applied at checkout, but only one code can be used per order.

10. Can I cancel my order?
You can cancel your order before it is shipped. Once the order is shipped, cancellations are not possible. To cancel an order, please contact our customer service team as soon as possible.

11. How can I track my order?
After your order is shipped, you will receive a tracking number via email and WhatsApp, which you can use to track the status of your delivery.

12. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us within 2 days of delivery with your order details and photos of the product. We will arrange for a replacement or refund. Delayed after 2 days will not be accepted.

13. How can I contact customer service?
You can reach our customer service team via WhatsApp, email, or by phone. Contact details are available on our website.